IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.
Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish.
The Role
IQUW’s First Party Division includes Property D&F, Delegated Property, Treaty Reinsurance, Crisis Management, Political Risk, Political Violence, Terrorism and War. The role will have a focus on across all classes of business for which IQUW seeks to lead business. The Claims Handler will be responsible for the day-to-day management of claims assigned to her or him, which will include a mixture of lead and follow claims in all classes of business within the First Party Division. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements.
The ideal candidate will already have experience and technical competence within the Lloyd’s and/or London Market, handling direct or reinsurance claims with an insurer, broker, or claims-service provider. Such experience should include claims-file management skills together with working knowledge of market systems and processes. IQUW’s Claims Team further emphasises outstanding levels of customer service (both to internal and external stakeholders) along with the ability to add value through contributing to the dynamics of the claims department.
Key Responsibilities
- Demonstrate and champion an inclusive culture that reinforces IQUW’s brand, values and behaviours;
- Adjust, assess and manage assigned claims within a defined authority;
- Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim’s life cycle;
- Ensure that claims are always handled proactively and in accordance with Claims Management Guidelines;
- Define file strategies and negotiate settlements in accordance with policy terms and conditions;
- Ensure compliance with applicable Lloyd’s standards and all regulatory and statutory requirements relating to claims handling at all times;
- Manage claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required;
- Report on large losses expediently, both internally and to defined external stakeholders;
- Attend market claims meetings, as required;
- Represent IQUW’s values when liaising with and working with brokers, policy holders, service providers and other external stakeholders;
- Support and collaborate closely with First Party Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required;
- Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders;
- Travel domestically or internationally, as required;
- Assist with reviews of vendor panels;
- Assist with legal and/or claims studies and presentations both internally and externally;
- Champion IQUW in the market and the Claims function internally through fulfilling the expectations of the role at a high standard;
- Follow processes to achieve claims standards relative to IQUW’s underwriting portfolios, agreed strategies and requirements and regulatory commitments;
- Commit to a continuous improvement, training and development of technical knowledge
- Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company’s objectives.
Essential Qualifications, Skills and Experience
- Strong academic background, including working toward CII qualifications or suitable alternatives for the particular role;
- Relevant experience within the Lloyd’s and/or London Market;
- Experience in managing lawyers, loss adjusters and other third-party service providers in relevant markets;
- Knowledge of key processes within the Lloyd’s Market, including the applicable Lloyd’s Claims Scheme and how it might affect IQUW’s position and role on a given insurance policy;
- Working knowledge of ECF2 / writeback systems;
- Experience in market meetings with other insurers/reinsurers and service providers, and a willingness to engage in client and broker meetings;
- Demonstrating establishment of a peer network with brokers, other insurers and experts;
- Ability to develop and maintain relationships with both internal and external customers;
- Ability to prioritise and organise workload and meet deadlines; and
- Skilled problem-solving and acting on one’s own initiative.
Benefits
- Competitive Benchmarked Salary: Ensuring fair compensation aligned with industry standards.
- Generous Holiday Allowance: 25 days of holiday each year.
- Discretionary Bonus Scheme: Rewarding exceptional performance.
- Employee Assistance Programme: Providing support for personal and professional challenges.
- Annual Holiday Buy: Option to purchase up to 3 additional days of holiday.
- Salary Sacrifice Benefits: Tax-efficient ways to access additional benefits.
- Annual Benefits Reviews: Regular evaluations to ensure the best offerings.
- Professional Development: Support for your Professional Qualifications, we’re committed to your professional growth and will support you every step of the way.
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