The role
The purpose of Underwriting Operations is to:
- To enable Underwriters to be as effective as possible in the execution of their role, primarily though having accurate data which is available to them at the time they need it, whilst reducing the administrative burden on Underwriters to an effective minimum
- To enable other functions (especially Underwriting and Finance) to have access to timely accurate data which enables those functions to operate with minimum rework / queries
- Provide an effective record of all submissions and transactions in our Underwriting Workbench and all Bound Policies in our Policy Admin System (PAS)
- Ensure that the operation of the process meets regulatory and Lloyd’s standards for the protection of all stakeholders external to, and within the firm
- To achieve the above at the minimum cost burden to the organisation
Key responsibilities
The Underwriting Operations Manager reports into the Head of Operations & Underwriting Management. The key accountabilities are:
- Effective operation of the end-to-end Underwriting Submission, Quote, Bind and Post Bind processes
- Leading and managing a team of onshore 7 people and offshore operational support of 23 people, to operate the process effectively and efficiently, minimising the administrative burden on Underwriters
- Provision of timely and accurate data to stakeholders, primarily Underwriters and the Finance department
- Driving incremental change to the end-to-end Underwriting process to improve accuracy and efficiency
- Sponsoring technology change including automation and Artificial Intelligence (AI)
- Provision of appropriate Management Information (MI) and accompanying insight on the operation of the process covering timeliness, accuracy and efficiency
- Manage the risks and controls associated with Underwriting Operations effectively, including meeting our regulatory obligations and internal governance needs
- Be a member of the Underwriting Operations leadership team and deputise for the Head of Underwriting Operations where necessary
Effective operation of the end-to-end Underwriting Submission, Quote, Bind and Post-Bind process
Leading a team of onshore and offshore operational support to operate the process effectively and efficiently, minimising the administrative burden on Underwriters
Provision of timely accurate data to stakeholders, primarily Underwriters and the Finance department
Driving incremental process change to the end-to-end Underwriting process to improve accuracy and efficiency
Sponsoring and implementing technology improvement including Automation
The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Essential qualifications, skills and experience
We are looking for an experienced Underwriting Operations manager who can bring their track record and take our Operations function to the next stage of maturity. IQUW are looking for demonstrable experience of the following:
- Underwriting Operations management, Underwriting process experience and Operations Management within the Lloyd’s Syndicate environment
- Leadership of significant process, and business leadership of technology improvement within the Lloyd’s environment
- Definition, agreement and operation of Service Level Agreements with key stakeholders
- Effective process management and process improvement to delivery efficiency, data quality and process adherence
- Effective team leadership of direct reports and wider teams
- Effective management of the work allocation and performance management of onshore teams and offshore service providers to deliver SLAs
- Taking a leadership role in significant technology change, ideally delivered through “Product” or “Agile”
- Being the primary contact point for Underwriting Operations stakeholders, earning their confidence
- Working with senior stakeholders (C to C-2) to present performance information and proposed actions as well as forward looking road maps of improvement
- Production of Management Information to enable stakeholder to understand operational risk and take management action
Benefits
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
Additional Information
A full job description can be seen here.
