Claims Technician

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

Join Our Dynamic Specialist Team!

Are you passionate about the automotive, agricultural, and educational sectors? Do you have a knack for working with prestigious clients and professional sports and entertainment industries? If so, we have the perfect opportunity for you!

About Us: We are a team specialising in a diverse range of sectors, including:

• Prestige, Super Car: We manage classic collections and cater to high-end clients who value luxury and exclusivity.
• Agricultural Motor: Our expertise extends to the agricultural sector, providing top-notch services and solutions.
• Police & Forces Mutual: We are proud to have written the largest book of business in our history, serving the needs of police and military personnel.
• Marsh Education: As a key partner, we collaborate with educational institutions to offer tailored solutions and support.

The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.

The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.

Become part of a team that thrives on diverse perspectives, mutual respect, and shared success. Together, we're not just redefining the industry—we're building a future where everyone belongs.

Key responsibilities

• Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establishing the circumstances of any loss, making any appropriate indemnity, liability and/or fraud enquiries.
• Negotiating settlement of claims in an efficient and economical manner
• Maintain accurate estimates of the claim making adjustments where appropriate.
• Ensuring use of our approved suppliers where appropriate.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

Desirable behavioural attributes

• Confident and professional communication skills (Oral and Written)
• Excellent phone manner
• Strong interpersonal and relationship building skills
• Articulate and numerate
• Significant focus on delivery of a first class customer experience
• Team player
• Highly organised clear ability to prioritise and deliver on allocated tasks

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support 

Benefits

• A full job description will be found here

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