Junior Claims Handler –Intern
Location: London
About us
IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Speciality (re)insurance products from Commercial Property, Energy, Marine, Aviation, Professional Lines, Political Violence, Crisis Management and Cyber. We combine data, intelligent automation and human expertise to make smart decisions, fast.
The role
This internship offers a valuable opportunity to gain practical exposure to the claims function within the Specialty London Market.
The intern will play a supportive role within the Claims Team, assisting with a range of administrative and operational tasks that contribute to the efficient handling of claims. Responsibilities will include maintaining accurate records, preparing documentation, and supporting the day-to-day workflow of the team.
The role is designed to provide insight into the end-to-end claims process through observation, shadowing experienced Claims Handlers, and participating in team activities.
By the end of the placement, the intern will have developed a foundational understanding of claims operations, market practices, and the regulatory environment, while also building key professional skills such as communication, organisation, and attention to detail
Key responsibilities
- Provide administrative and operational support to the Claims Team across a variety of tasks.
- Assist senior team members and claims management with large or complex claims, as well as departmental projects.
- Undertake day-to-day activities within the claims function, including data processing, document preparation, and file maintenance.
- Produce and collate management information (MI) and reports to support internal analysis and decision-making.
- Support the management of static claims and contribute to the upkeep of internal claims databases and spreadsheets.
- Participate in the maintenance and organisation of claims records in accordance with internal procedures and regulatory standards.
- Shadow experienced Claims Handlers to gain insight into the claim’s lifecycle and market practices.
- Engage with other departments that collaborate with the Motor Claims team to gain a broader understanding of the business and its operations.
The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Essential qualifications, skills, and experience
- A demonstrable interest in insurance, claims, or the wider financial services industry.
- Strong attention to detail with the ability to manage and process information accurately.
- Good analytical and problem-solving skills, with a logical and methodical approach to tasks.
- Effective written and verbal communication skills.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- Organised and reliable, with the ability to manage multiple tasks under supervision.
- Willingness to learn and engage with different areas of the business.
- Ability to work collaboratively within a team environment.
Desirable behavioural attributes
- Ability to prioritise and deliver on allocated tasks in a timely and efficient manner.
- Demonstrates a proactive and positive attitude towards learning and development.
- Builds strong working relationships with colleagues and stakeholders.
- Shows initiative and a willingness to contribute to team goals.
- Demonstrates professionalism and a commitment to high standards of conduct
