Job Description

DA Operations Analyst

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

IQUW has a hybrid working model that offers flexibility while maintaining opportunities for collaboration and connection with colleagues in person.

Our hybrid working model will consist of 3 days per week in the office and 2 days working remotely. Teams can coordinate specific in-office days to support collaboration and flexibility.

The role

The role of the Delegated Authority Analyst is vital to support the DA team with the successful implementation of IQUW’s Delegated Authority strategy.

The purpose of the role is to provide administrative support of all third-party delegated authority arrangements within IQUW’s Syndicate 218 and 1856 , ensuring compliance with the company’s Delegated Authority Framework.

Key responsibilities

• Ensure Underwriters and provided with the appropriate service aligned to market and IQUW DUA framework, specifically working on new coverholder applications as well as renewing existing business.
• Bordereaux management and EPI Monitoring assistance and support with processing and resolving bordereaux or EPI queries.
• Support the approval process as part of IQUW Delegated Authority Procedures provide including due diligence and ongoing monitoring for coverholders, service companies, lineslips, Consortium arrangements and Delegated Claims Administrators (DCAs).
• Prepare performance reporting and insights of IQUW’s delegated authority arrangements, including KPIs discussing with Underwriting teams.
• Support the co-ordination of audit planning and follow up programme for Coverholders, MGAs, service companies and DCAs.

• To support the Delegated Team with administrating the review process for all lineslips, consortium and master policies falling within IQUW.
• To assist the Delegated Authority Team with any DA regulatory and Lloyd’s returns as required and actions arising from market thematic reviews are embedded within the company.
• To build and maintain a strong relationship with all business units, particularly Underwriting teams.
• Where required, to attend the Delegated Underwriting Managers (‘DUM’) forums and other market seminars / workshops and provide summary updates to the Senior Compliance Officer as required.
• Where required, provide administrative assistance and co-ordination support for internal/external audit reviews and other ad hoc DA projects.

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• 2 years experience working in Delegated Authorities Administrative role within an insurance company, ideally Lloyd’s market.
• Attention to detail, excellent due diligence, and investigative skills.
• Strong analytical, written and communication skills.
• Excellent organisation and time management skills.
• Strong interpersonal skills with the ability to communicate effectively with individuals at all levels of the business in a confident and professional manner.
• IT literate with experience of third-party Lloyd’s management systems, including DCOM, DAM, Lineage, Atlas, Crystal, DDM & LWR.
• Strong Excel skills

Core behavioural competencies

• Strong interpersonal and relationship building skills
• Articulate and numerate
• A team player
• Enthusiasm to learn and develop a career in delegated authorities.
• Pro-active
• Organised with a clear ability to prioritise and deliver on allocated tasks in a timely manner.