Operations Assistant

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation, and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The Operations Assistant will work closely with the Open Market Operations Manager and the Underwriting team and is primarily responsible for providing support on the administrative tasks and processes needed to support the Underwriting workflow, query management, ensuring operational objectives are met and Group principles are followed.

The role ensures the smooth running of operational processes to resolve issues relating to the Underwriting Workbench, Policy Administration Systems (PAS) and premium recognition. The role is therefore crucial to the efficient running of the syndicate, and in ensuring the accuracy of data for servicing our clients and brokers as well as financial reporting.

• Ensure Operational KPIs are met, and Underwriting SLAs are adhered to.
• Complete tasks in the Underwriting workflow system
• Be the coordination point between the Underwriting teams and IQUW outsource providers with data entry and query resolution.
• Ensure the Underwriting teams meet operational SLAs and data quality standards.
• Work on items where data differs between core systems. Investigate, clarify and rectify any inconsistencies.
• Ensure quality and accuracy of Underwriting data in the policy admin system for financial reporting and audit purposes.
• Understand and comply with current operational processes and procedures.
• Communicate with underwriters and brokers to address and resolve operational issues that may arise.
• Taking ownership and responsibility of tasks assigned.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills, and experience

• Knowledge of data processing, or data validation, with an emphasis on identifying as well as resolving issues.
• Attention to detail and a passion for investigation and troubleshooting.
• Strong data accuracy skills.
• Good analytical and numerical skills would be an advantage.
• Microsoft Excel, Outlook Email and Calendar skills would be an advantage.

• Strong Communication Skills
• Problem Solving
• Building Relationships

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

Additional Information

• A full job description can be seen here.