About us
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
Our Claims Validation Handlers prevent and detect motor claims fraud defending the company from suffering unnecessary losses. They do this by managing a portfolio of suspected fraudulent claims by conducting desktop enquiries, including database searches and arranging investigations appropriate to the claim to achieve a cost-efficient conclusion and minimal financial loss to the company.
The location for this role is our Swansea office and the classification is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week.
Key responsibilities
- Investigate and resolve fraud claims to drive optimum outcomes whilst controlling the investigation and litigation costs.
- Manage referral allocation to ensure that appropriate cases are retained, development feedback provided to individuals on cases that are returned to business units and use the information to constantly review the Fraud Indicators & Mandatory Referrals into CVU
- Assist in the development and application of claims strategies with an aim to conclude claims in an economical and efficient way and to drive down the length of ‘claims lifecycle’.
- Assist in identifying threats and opportunities in the market and external environment.
- Contribute to the development of change solutions to optimise ERS technical and operational response.
- Identify contribution and other recovery issues and ensure that these are successfully pursued.
We’d like to hear from you if you have:
- Excellent decision making and problem-solving skills, capable of defining problems clearly and logically and able to make key decisions to achieve your goals.
- Commercial awareness and will be aware of the effect that internal and external variables can have on business operations.
- A strong knowledge of dealing with Indemnity, Liability, Credit Hire, and Personal Injury is highly preferable.
- Knowledge of fraud indicators
- Awareness of pre and post litigation procedures
- Current knowledge of compliance, regulatory and statutory requirement
Benefits
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
Additional Info
- A full job description can be found here.
