Internal Engineer

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

Do you have experience working in the motor vehicle body repair industry? Then we want to hear from you! 

The role of a Motor Vehicle Engineer at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer. As a Motor Vehicle Engineer, you will provide engineering services to the motor claims department. With particular focus on correct use of repair methodology, Repair cost control and the validation of vehicle damage in line with incident circumstances and policy cover. 

The location for this role is our Swansea office, and the role is offered on a hybrid basis. This entails 3 days in the office collaborating with colleagues, and 2 days working from home each week. Part-time options are also available.

Key responsibilities

• Reviewing estimates and images for repair, agreeing repair methods and negotiating costs
• Reviewing external engineer’s reports, resolving valuation disputes and provide technical advice
• Liaise with Repairers/Policyholders/Third Parties or their representatives as appropriate
• Provide technical advice and support to other areas of the business
• Identifying discrepancies with accident damage and incident circumstances
• Maintain a professional image of the company.
• Excellent customer service skills
• Ensure that manual and computer records are accurate and reflecting any changes made in a clear precise manner, including changes in claim estimates (Full training provided).

Essential qualifications, skills and experience

• Knowledge of Audatex & Thatcham Escribe is desirable. 
• Have some knowledge of HGV’s, Coaches, Agricultural plant and machinery is desirable but not essential as full training will be provided.
• Have experience of carrying out physical and desktop inspections / assessments
• You have a working background in the motor vehicle body repair industry
• You have a working knowledge of private car and light commercial vehicles is essential

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support 

Additional Info

• For the full Job Description click here.
• For more information on why you should join us click here.